Refund policy

All Sales Are Final

NO RETURNS NO EXCHANGES NO REFUNDS

*DISCLAIMER*

We ask for a minimum of 1-3 business days for processing depending on your location. Please keep in mind that we are a small business and we do our very best to give you the highest quality with love and care within our means. Please allow time for your item to be consciously made, packed with love and carefully dispatched.

Accidental Orders & Change of Mind

At Avialuxe, we understand that mistakes can happen. If you accidentally purchase the wrong product or change your mind after placing an order, please contact us as soon as possible at [your contact email] with your order number and details.

Please note:

  • We do not offer refunds for accidental orders, change-of-mind purchases, or buyer’s remorse.

  • If your order has not yet been processed or shipped, we are happy to issue you store credit for the full amount paid, which you can use toward any other product(s) of your choice.

  • Once an order has been processed or shipped, it cannot be changed, cancelled, or refunded.

We encourage you to review your order carefully before checking out. By completing your purchase, you agree to these terms.

Thank you for understanding and for supporting Avialuxe.

Shipping through third party companies- Lost or Stolen Items

Orders are shipped using Avialuxe's Selected Courier, Zipmail through Jamaica Post, Knutsford and International Shipping through Jamaica Post. In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information or in the case of using Avialuxe's Courier you will receive updates via Whatsapp.

 Avialuxe Selfcare does not hold responsibility for packages that are lost or stolen through transit as they are third party Companies. We do not issue refunds for packages lost or stolen through transit and in the event that this does happen, a new order can be placed to replace the items. 

If your tracking information states that your package was delivered and you have not received it, you must address this with the the respective company that your package was sent with. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A replacement product can be sent to you in the event there is damage to the product due to shipping or your item will be exchanged if you received products that were not on your order. 

Returns

 -  All sales are final unless an error occurred on the behalf of Avialuxe Selfcare

 -  No returns or discounts will be provided for final sales.  

 - Due to the nature of Avialuxe Selfcare products, we do not accept returned products.

 

Product Information

Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products any products. 

If you have any issues, questions or concerns about your order, please send us a Whatsapp at 8762036639 OR email us at avialuxe.haircare@gmail.com .